Contact us
Get in touch with Tamayaz
You can write to us in Arabic or English. We reply by email, so please write from the address registered on your account and give us the details we need to help you. Requests that involve your account, a payment, or your personal data may take longer because we first verify who you are.
Support
Our main channel for anything to do with your account, your Ads, or your payments:
- Account access, verification, and account deletion
- Ads, boosts, subscriptions, invoices, and refund requests
- Privacy and data requests, and withdrawing consent
- Reporting fraud or an infringement of your rights (for a single Ad, the fastest route is the “Report ad” option on the Ad itself)
- Complaints and legal notices
Email: support@tamayaz.market
Address: Dubai, United Arab Emirates
Development team
For technical problems with the website or app, and for technical collaborations:
Email: developer@tamayaz.market
Marketing
For marketing inquiries, advertising, media, and partnerships:
Email: marketing@tamayaz.market
What to include in your message
- The email address and mobile number registered on your account.
- A link to the Ad, or a screenshot, if your message is about a listing.
- For a payment issue: the date, the amount, and the plan or boost you bought.
- For a report: what the problem is, and any police or authority reference if you have filed one.
- For an intellectual property claim: proof of your right and confirmation that you own it or are authorised to act for the owner.
Fraud and safety
Tamayaz is a classified-ads platform: we are not a party to sales between users, we do not hold or transfer the price of an advertised item, and we do not provide escrow. If someone asks you to pay a deposit before you have inspected the item, or to transfer money outside a lawful transaction, stop and report it to us. If you have lost money or believe a crime has taken place, contact the police in your country as well — we cooperate with the competent authorities where the law allows.
How to delete your information
You can delete your account and its data yourself, from the website or the app. Before you start, please read what deletion does:
- Deletion is permanent. Your profile, Ads, chats, and unused Ad and reactivation credits are removed and cannot be retrieved.
- Any active subscription is cancelled immediately, and the remaining paid period is not refunded.
- Your sign-in record is removed, so you cannot sign in again with the same email, Google, or Apple account until you register from scratch.
- We may keep limited records where the law requires it, such as records of payments and of fraud or abuse, as explained in our Privacy Policy.
On the website
- Open Tamayaz in your browser and sign in.
- Go to Account.
- Open Delete account.
- Read the confirmation. All your data will be permanently deleted and cannot be retrieved.
- Check the box confirming you understand, then confirm deletion.
On the app
- Open the Tamayaz app and sign in.
- Go to the menu.
- Open Delete account.
- Read the confirmation. All your data will be permanently deleted and cannot be retrieved.
- Check the box confirming you understand, then confirm deletion.
If you signed in with Google or Apple, you may be asked to confirm with that account first so we can disconnect it. If you cannot sign in at all, email support@tamayaz.market from the address registered on your account and ask us to delete it — we may ask you for information to confirm the account is yours.
For more details, please review our Terms and Conditions and Privacy Policy.