Terms and Conditions for Tamayaz

1. These terms and your agreement with us

These Terms and Conditions (the “Terms”) are a binding agreement between you and Tamayaz (“Tamayaz”, “we”, “us”, “our”), the operator of the tamayaz.market website and the Tamayaz mobile applications for iOS and Android (together, the “Platform”). Please read them carefully.

• By creating an account, posting an advertisement (an “Ad”), browsing listings, contacting another user, or otherwise using the Platform, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.
• If you do not agree to these Terms, you must not use the Platform.
• “Content” means anything you submit to the Platform, including Ad text, prices, specifications, photos, documents, your profile details, and chat messages.
• The Platform is offered in the Gulf Cooperation Council markets we support: the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Availability of features and prices may differ by country.

2. Eligibility and your account

• The Platform carries no adult or age-restricted content, and we do not impose a minimum age to browse it or to create an account.
• Accounts, Ads, and paid plans nonetheless create binding obligations. If you are below the age of majority in your country of residence, you may use the Platform only with the consent of your parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use of the Platform and for any fees incurred on your account.
• You may register with an email address and password, or by using Google Sign-In or Apple Sign-In. We may ask you to verify your email address with a one-time code and your mobile number with a one-time code sent by WhatsApp.
• You must provide accurate, current, and complete registration details — including your real name, a reachable mobile number, and your country and city — and keep them up to date.
• Your account is personal to you. You are responsible for keeping your credentials and your device secure, and for all activity that takes place under your account.
• You may not sell, transfer, rent, or share your account, and you may not create an account for someone else or use another person’s identity.
• If you register as a dealership or a car rental office, you confirm that you are authorised to trade in your country, that the business details you publish are correct, and that you are authorised to act for that business.
• Tell us immediately at support@tamayaz.market if you believe your account has been accessed without your permission.

3. What Tamayaz is — and what it is not

Tamayaz is a classified-advertising platform for vehicles, vehicle plate numbers, mobile numbers, car rentals, and buy requests. We provide the space where users publish Ads and find each other. We are not a party to any transaction between users. In particular, we do not:

• Buy, sell, own, inspect, store, deliver, or transfer any item advertised on the Platform.
• Guarantee the existence, quality, safety, legality, ownership, or accuracy of any item, Ad, or user, or that any item will be sold or rented.
• Collect, hold, or transfer the price of any advertised item. We do not provide escrow. Fees paid to Tamayaz are only for Platform services such as subscription plans, extra Ad credits, and Ad boosts.
• Verify ownership documents, plate transfer eligibility, mobile number ownership, mileage, accident history, or any other claim made by a user.
• Act as an agent, broker, employee, or representative of any user.

The in-app and website chat, phone, and WhatsApp buttons are provided only to help users reach each other. You deal with other users at your own risk. We strongly recommend that you meet in a safe public place, inspect the item, verify the seller’s identity and ownership documents, complete plate and mobile number transfers only through the competent authority or operator, and never pay a deposit or transfer money before you have verified what you are buying.

4. Rules for posting Ads

You are solely responsible for every Ad you publish. When you post an Ad, you confirm that:

• You own the item, or you are lawfully authorised to advertise and sell or rent it.
• All details are true, accurate, and complete — including price, currency, year, mileage, condition, specification, plate or number details, location, and the reason the item is being sold.
• The photos and documents you upload are of the actual item, are your own or you have permission to use them, and do not contain other platforms’ watermarks or branding.
• The item and the sale are lawful in the country where the Ad is published, and you will comply with all applicable requirements — including the rules of the competent traffic, licensing, and telecommunications authorities for transferring plate numbers and mobile numbers.
• You publish the Ad in the correct category and country, once only. Duplicate Ads for the same item, or Ads placed in the wrong category, may be removed without notice.
• Your Ad does not contain third-party contact details, links to other marketplaces, misleading prices (such as a token price to appear at the top of results), or any content unrelated to the item.
• You will update or remove the Ad promptly when the item is no longer available, and mark it as sold when it is sold.

5. Prohibited conduct

You must not use the Platform to:

• Post false, misleading, fraudulent, or deceptive Content, or impersonate any person, business, or authority.
• Advertise stolen, seized, counterfeit, or otherwise prohibited items, tampered odometers or documents, or items you cannot lawfully transfer.
• Run any scam, advance-fee, phishing, or money-transfer scheme, or ask other users to pay outside a lawful, verified transaction.
• Send spam or unsolicited marketing, harvest other users’ phone numbers or personal data, or use another user’s details for any purpose other than the transaction they relate to.
• Harass, threaten, defame, or discriminate against any person, or post obscene, hateful, or otherwise unlawful material.
• Infringe anyone’s intellectual property, privacy, or other rights.
• Use bots, scrapers, crawlers, or any automated means to access, copy, monitor, or extract data or Ads from the Platform, or to create accounts, post Ads, or inflate views, clicks, or shares.
• Interfere with the Platform’s security or operation, bypass any limit or paywall, reverse engineer or decompile our software, or introduce malicious code.
• Resell, sublicense, or commercially exploit the Platform, its data, or its Ads without our prior written consent.

6. Ad duration, editing, and removal

• An Ad stays live for up to 180 days from the date it is published, unless you remove it earlier or it is removed under these Terms.
• When an Ad expires it is archived and no longer appears in the marketplace. You can reactivate an archived Ad from “My Ads”, subject to your plan’s allowance or an available reactivation credit.
• An Ad you mark as sold stops receiving new enquiries and is removed from the Platform seven days after it is marked as sold.
• You can edit or delete your Ads at any time from your account. Editing an Ad does not extend its duration, and does not restart or refund a boost.
• We may review, refuse, edit the placement of, hide, or remove any Ad or Content, and restrict any feature, where we reasonably believe it breaches these Terms or any law, or where we are required to do so. Where practical, and if we consider it appropriate, we may first ask you to correct the Ad.
• We do not undertake to screen every Ad before publication, and removing an Ad does not entitle you to a refund of any subscription fee, Ad credit, or boost fee, except as set out in section 11.

7. Plans and Ad credits

• Posting Ads is free within the Ad allowance of your plan. Every account starts on the Free plan with a limited number of Ad credits.
• Paid plans (currently Silver, Gold, and Platinum, on a monthly or annual basis) provide a larger Ad allowance and additional benefits. The allowance and benefits shown on the Platform at the time of purchase apply to your plan.
• If you have used your allowance, you can buy one-off Ad credits or reactivation credits instead of changing plan.
• Ad credits and reactivation credits are licences to use a Platform feature. They have no cash value, are not money or a stored-value instrument, and cannot be transferred, sold, or exchanged between accounts.
• Unused credits and unused plan allowance are lost when your account is deleted, and do not carry over after termination.
• We may change the plans, allowances, credits, and benefits we offer. Changes that reduce the benefits of a paid plan you already hold will not apply before your next renewal.

8. Subscriptions, automatic renewal, and cancellation

Paid plans are subscriptions. Please read this section carefully, because it explains how and when you are charged.

• Your subscription renews automatically at the end of each billing period — monthly for monthly plans and annually for annual plans — and the then-current price is charged to your saved payment method until you cancel.
• You can cancel at any time from your account. Cancellation is not immediate: your plan and its benefits continue until the end of the period you have already paid for, and your account then moves to the Free plan and its limits.
• Upgrading to a higher plan takes effect immediately and you receive the new plan’s benefits at once. The upgrade is charged on a prorated basis for the remainder of the current billing period: you pay for the unused part of the new plan, less the unused credit from your current plan.
• Downgrading to a lower plan is scheduled, not immediate: the lower plan is billed from the start of your next billing cycle. You can cancel a scheduled downgrade before it takes effect.
• Unused time on a higher plan is not refunded, and Ads published above the lower plan’s allowance may be archived when the downgrade takes effect.
• If a renewal payment fails, or your subscription becomes unpaid, past due, or is cancelled by your bank or card issuer, your account may be moved to the Free plan and its limits without notice, and Ads above that allowance may be archived.
• Deleting your account cancels any active subscription immediately, with no refund of the remaining period.

9. Boosted Ads

• You can boost an Ad to Featured or to Premium for greater visibility. Each tier is priced separately and the price is shown before you pay.
• A boost applies immediately and lasts 14 days. If your Ad has fewer than 14 days left before it expires, its duration is extended so that the full boost period can run.
• Upgrading a Featured Ad to Premium applies immediately and the remaining boost period continues as Premium — the boost end date does not restart.
• The upgrade price is the Premium price less the unused value of your remaining Featured days, so you are not charged the full Premium price while Featured time remains.
• Downgrading from Premium to Featured is not possible, and an Ad that is marked as sold or archived cannot be boosted.
• A boost increases the prominence of your Ad. It is not a guarantee of any number of views, enquiries, clicks, or of a sale.

10. Prices, payment, and taxes

• Card payments are processed by our payment provider, Stripe. We do not receive or store your full card number. By paying, you also accept the payment provider’s terms for processing your payment.
• Prices are displayed in the currency of the country you are using, and the total shown at checkout — including any tax that applies to that purchase — is the amount that will be charged.
• You confirm that you are authorised to use the payment method you provide, and you authorise us and our payment provider to charge it for the purchase you make and, for subscriptions, for each renewal until you cancel.
• Your bank or card issuer may apply currency conversion, cross-border, or other charges. Those charges are not ours and are not refundable by us.
• We may change our prices at any time. A new price for a one-off purchase applies from the moment it is published. A change to the price of a subscription you already hold applies only from your next renewal, and we will notify you before that renewal so that you can cancel if you do not accept the new price.
• You are responsible for any tax you owe on your own sales or business activity. We do not report your transactions with other users to any authority unless we are legally required to do so.

11. Refunds

• Platform fees — subscription fees, Ad credits, and boost fees — are for digital services that are made available to you immediately. They are non-refundable once the service has been provided, except where these Terms say otherwise or where a refund is required by applicable law.
• We do not refund unused time on a plan when you downgrade, cancel, or delete your account, and we do not refund a boost when you edit, sell, archive, or delete the boosted Ad.
• If we remove your Ad or suspend your account because you breached these Terms, no refund is due.
• If you were charged in error, if a paid feature was not delivered, or if a technical fault on our side prevented you from using a paid feature, contact support@tamayaz.market with your account email and the payment details. Where we agree that a refund is due, we will refund it to the original payment method.
• Nothing in this section limits any non-waivable consumer right you have under the law of your country of residence.

12. Your Content and the rights you grant us

• You keep all ownership of your Content. These Terms do not transfer your Content to us.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, publish, and display your Content on the Platform so that we can operate the service you asked for.
• You also grant us a licence to use your Ads to promote the Platform — including on our social media accounts, in search and third-party advertising, and in promotional materials such as posters, videos, and websites.
• This licence covers the technical changes needed to publish and promote your Ad — such as resizing, cropping, compressing, converting formats, and adding the Tamayaz brand or frame. We do not change the substance of your Ad: your price, specifications, and description stay as you wrote them.
• The licence ends when you delete the Content or your account, except that copies already included in marketing materials that have been published or distributed may continue to be used, and we may keep copies where we are required to by law.
• You confirm that you have all rights necessary to grant this licence, and that your Content does not infringe anyone else’s rights.
• You are responsible for keeping your own copies of your Content. We are not a backup or archiving service.

13. Our intellectual property

• The Platform, its software, design, database, look and feel, and the Tamayaz name, logo, and brand are owned by us or licensed to us and are protected by intellectual property laws.
• We grant you a limited, personal, revocable, non-transferable licence to use the Platform for its intended purpose, in accordance with these Terms.
• You may not copy, modify, distribute, publicly display, or create derivative works from the Platform or its content, or use our name, logo, or brand without our prior written permission.
• The compilation of Ads and data on the Platform is our property. Systematically extracting, copying, or republishing it is prohibited.

14. Reporting Content, complaints, and infringement notices

If you see an Ad, a message, or a user that you believe breaches these Terms, is fraudulent, or infringes your rights, use the “Report ad” option on the Ad — available on the website and in the app — and select a reason. You may also email support@tamayaz.market, and you should do so for intellectual property claims and legal notices. To help us act quickly, please include:

• A link to the Ad or profile, or a screenshot showing it.
• What the problem is, and which part of these Terms or which right you believe is affected.
• For an intellectual property claim: proof of your right, a statement that you own it or are authorised to act for the owner, and your contact details.
• For fraud or a safety concern: what happened, the dates, and any police or authority reference if you have filed one.

We review reports we receive and may remove Content, restrict features, or suspend accounts. We may share the report and related information with the affected user and, where required or where we consider it necessary, with the competent authorities. Submitting a knowingly false report is itself a breach of these Terms.

15. Messages we send you

• You agree that we may contact you about your account and your Ads by email, by WhatsApp, by in-platform message, and — on the mobile app — by push notification. These service messages are part of the Platform and cannot be switched off while you hold an account, although you can turn off push notifications in your device settings.
• We may also send you marketing messages about Tamayaz. You can opt out of marketing at any time using the unsubscribe link in the message or by emailing support@tamayaz.market, and opting out does not affect service messages.
• Notices we send to the email address or mobile number registered on your account are treated as received by you. Keep those details current.

16. Third-party services and app stores

• The Platform relies on third-party providers, including Google Firebase for sign-in and chat, Amazon Web Services for file storage, Stripe for payments, the WhatsApp Business platform for verification codes, and Google and Apple for social sign-in. Their services are governed by their own terms and privacy policies.
• Ads and messages may contain links to third-party websites. We do not control them and are not responsible for their content, products, or practices.
• If you install the app from the Apple App Store or Google Play, you must also comply with that store’s terms. The store is not a party to these Terms and has no obligation to provide support for the app.

17. Availability and changes to the Platform

• We work to keep the Platform available, but we do not promise that it will be uninterrupted, error-free, or free of security incidents. Access may be suspended for maintenance, upgrades, or reasons outside our control.
• We may add, change, suspend, or withdraw features, categories, countries, or the whole Platform. We will give reasonable notice of a change that materially reduces a paid feature you are using, unless the change is needed for legal or security reasons.
• You are responsible for your own internet access, device, and app updates. Some features require the latest version of the app.

18. Disclaimers

• The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations that are not expressly set out in these Terms.
• Ads, prices, specifications, photos, and messages are created by users, not by us. We do not verify them and we make no representation about them, or about the identity, honesty, solvency, or legal capacity of any user.
• We do not guarantee that your Ad will generate views, enquiries, or a sale, or that it will appear in any particular position in search results.
• Any tool that suggests details for your Ad automatically from your photos is provided for convenience only. You must review and correct the suggested details before publishing, and you remain responsible for the accuracy of your Ad.
• Nothing we publish is legal, tax, financial, mechanical, or valuation advice.

19. Limitation of liability

• We are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, business, opportunity, goodwill, or data, however caused.
• We are not liable for the acts or omissions of other users, for any transaction you enter into with them, for any item you buy, sell, or rent, for money you pay or transfer to another user, or for anything you do off the Platform.
• Where we are found liable, our total liability to you for all claims arising in any 12-month period is limited to the total Platform fees you paid us in that period, or USD 100 (or its equivalent in your currency) if you paid us nothing.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

20. Your indemnity to us

• You agree to indemnify and hold us, our employees, and our service providers harmless from any claim, demand, loss, liability, fine, or reasonable legal cost arising out of your Content, your Ads, your use of the Platform, your dealings with other users, or your breach of these Terms or of any law.
• We may take over the defence of any such claim, and you agree to cooperate with us if we do.

21. Suspension, termination, and deleting your account

• We may warn you, ask you to correct an Ad, remove Content, limit features, suspend your account, or terminate it, where we reasonably believe you have breached these Terms or any law, where your account is used for fraud or abuse, or where we are required to act.
• Depending on the seriousness of the breach, we may also report your account details, Ads, and the relevant information to the competent authorities.
• Repeated breaches, or an attempt to avoid a suspension by opening a new account, may lead to permanent termination.
• You can stop using the Platform at any time and delete your account from the website or the app. Deletion is permanent: your profile, Ads, chats, and credits are removed and cannot be restored, and any active subscription is cancelled with no refund.
• Sections that by their nature should survive — including Content licences already granted, fees due, disclaimers, limitation of liability, indemnity, and governing law — remain in force after termination.

22. Disputes between users

• Any dispute about an item, a price, a payment, or a transfer is between the users involved. You should try to resolve it directly with the other user.
• We do not mediate, arbitrate, or decide disputes between users, and we are not obliged to become involved.
• We may, at our discretion and where the law allows, provide information we hold to the police, a court, or another competent authority in connection with fraud, a crime, or a lawful request.

23. Complaints and disputes with us

• If you have a complaint about the Platform, a charge, or a decision we made about your account or Ad, email support@tamayaz.market with your account email and the details. We will look into it and reply to you by email.
• Please raise your complaint with us before starting legal proceedings, so that we have the chance to resolve it.
• Do not initiate a chargeback with your bank before contacting us. A chargeback raised without giving us a chance to resolve the issue may lead to suspension of your account until the matter is settled.

24. Changes to these Terms

• We may update these Terms to reflect changes to the Platform, our services, or the law. The version published on this page is the version that applies, and the effective date at the top shows when it took effect. This version replaces the version dated 1 September 2024.
• If a change materially affects your rights or obligations, we will give you reasonable notice by email, in the app, or on the Platform before it takes effect.
• If you continue to use the Platform after a change takes effect, you accept the updated Terms. If you do not accept them, you should stop using the Platform, cancel any subscription, and delete your account.

25. Governing law and jurisdiction

• These Terms and any dispute arising out of them or out of your use of the Platform are governed by the laws of the United Arab Emirates.
• The Courts of Dubai, United Arab Emirates have exclusive jurisdiction, without prejudice to any non-waivable right you may have to bring proceedings before the courts of your country of residence.
• You remain responsible for complying with the laws of the country where you live and where you advertise, including rules on trade licensing, vehicle sales, plate number transfers, and mobile number transfers.

26. General

• These Terms, together with the Privacy Policy and any terms shown to you when you buy a plan, credit, or boost, are the entire agreement between you and us about the Platform.
• If any provision is found invalid or unenforceable, the rest of these Terms continue to apply and that provision is limited to the minimum extent necessary.
• If we do not enforce a right immediately, that is not a waiver of it.
• You may not assign or transfer your rights under these Terms. We may assign ours to a group company or to a party that acquires our business, without reducing your rights.
• Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including internet or hosting failures, acts of authorities, and natural events.
• These Terms do not create any partnership, agency, employment, or joint venture between you and us.
• These Terms are published in English and Arabic. In the event of any discrepancy between the two versions, the Arabic version prevails.

27. How to contact us

• Support, complaints, refund requests, reports, and legal notices: support@tamayaz.market
• Technical matters: developer@tamayaz.market
• Marketing and partnerships: marketing@tamayaz.market
• Address: Dubai, United Arab Emirates